9wins is committed to handling your personal data with transparency, security, and respect. This policy explains exactly what we collect, how we use it, and the rights you hold as a member.
Our Commitments
Every data transmission between your browser and 9wins is protected by industry-standard 256-bit SSL encryption. Your personal information, payment details, and account credentials are never transmitted in plain text under any circumstance.
9wins does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with service providers is strictly limited to what is necessary for them to perform contracted services on behalf of 9wins.
As a 9wins member, you have the right to access, correct, export, and request deletion of the personal data we hold about you. Requests are processed promptly and you will receive a clear response within the timeframe set out in this policy.
Member data is stored on access-controlled servers with role-based access restrictions. Passwords are hashed using industry-standard cryptographic algorithms and are never stored or visible in plain text — not even to 9wins staff.
9wins collects only the personal data that is genuinely necessary for platform operation, regulatory compliance, and service improvement. We do not collect data speculatively or maintain records beyond the retention periods described in this policy.
In the unlikely event of a data breach affecting your personal information, 9wins will notify impacted members promptly via the email address registered on their account, along with a clear explanation of what occurred and what remedial steps are being taken.
Your Privacy Matters: This Privacy Policy explains how 9wins collects, uses, stores, and shares your personal data when you access https://9wins.bet or use any of our platform services. By registering an account or continuing to use 9wins, you acknowledge that you have read and understood this policy. If you have questions at any point, contact us at [email protected].
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "9wins" / "we" / "us" | The operator of the online betting and casino platform available at https://9wins.bet and all associated services. |
| "Member" / "you" | Any individual who has registered an account on 9wins or who visits and interacts with the platform without a registered account. |
| "Personal Data" | Any information that identifies or can be used to identify you as an individual, including your name, email address, phone number, national identity number, financial account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, transmission, and deletion. |
| "Platform" | The 9wins website (https://9wins.bet), mobile-optimized web interface, and all features, games, and services accessible through them. |
| "KYC" | Know Your Customer — the identity verification process by which 9wins confirms the age, identity, and eligibility of Members before processing withdrawals or at other milestones. |
| "Service Providers" | Third-party companies and individuals engaged by 9wins to perform specific services on our behalf, such as payment processing, fraud detection, analytics, and customer support tooling. |
9wins collects Personal Data across several categories. The specific data collected about you depends on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national identity number (NIK), gender | Account registration, KYC age and identity verification |
| Contact Data | Email address, phone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali) | Account communication, support, promotional messages (with consent) |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit and withdrawal processing, anti-money laundering compliance |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Pages visited, game sessions played, bet history, feature interactions, session duration | Service personalization, responsible gaming monitoring, analytics |
| KYC Documents | Government-issued ID (KTP), selfie verification images, proof of payment method ownership | Age verification (21+ requirement), identity confirmation, withdrawal authorization |
| Communications Data | Records of support chat conversations, emails sent to [email protected], feedback submissions | Support quality assurance, dispute resolution, compliance record-keeping |
9wins collects Personal Data through the following channels:
No unsolicited collection: 9wins does not purchase personal data lists, scrape social media profiles, or collect data from individuals who have not interacted with the Platform. Data collection is always tied to a specific, legitimate purpose.
9wins uses the Personal Data we collect for the following purposes:
9wins processes your Personal Data on the following legal bases:
9wins does not sell your Personal Data. We share data only in the following limited and controlled circumstances:
Data Processing Agreements: All Service Providers who receive your Personal Data are required to process that data solely on 9wins's documented instructions and are prohibited from using it for any other purpose. 9wins maintains data processing agreements with all such providers.
9wins retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:
When Personal Data is no longer required, 9wins deletes or irreversibly anonymizes it in accordance with secure data disposal procedures.
9wins implements a range of technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
While 9wins takes all reasonable steps to protect your data, no digital transmission or storage system is entirely immune to risk. You are also responsible for maintaining the security of your own 9wins account credentials. If you believe your account has been compromised, contact [email protected] immediately.
9wins uses cookies and similar technologies (including local storage and session identifiers) to enable core platform functionality, remember your preferences, and improve your experience. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | No — essential for platform operation |
| Functional | Remembering language preferences, display settings, and recently played games | No — required for core user experience |
| Analytics | Aggregated, anonymized data on page visits, feature usage, and session flow to improve the Platform | Yes — opt-in consent required |
| Marketing | Tracking interactions for the purpose of serving relevant promotional content | Yes — opt-in consent required |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the 9wins platform and may prevent you from logging in or completing transactions.
As a 9wins member, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.
Request a copy of the Personal Data 9wins holds about you, along with an explanation of how it is being used.
Request correction of inaccurate or incomplete Personal Data held on your account without undue delay.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that we limit how we use your Personal Data in certain circumstances, such as while a correction request is being resolved.
Receive a copy of your Personal Data in a structured, machine-readable format so that it can be transferred to another service provider where technically feasible.
Object to the processing of your Personal Data where 9wins relies on legitimate interests as the legal basis, including objecting to direct marketing communications at any time.
Identity Verification for Rights Requests: To protect your privacy and the security of your account, 9wins will verify your identity before processing any data rights request. We may ask you to confirm account details or provide a piece of KYC-level identification before fulfilling the request.
The 9wins platform is strictly restricted to adults aged 21 years and older. 9wins does not knowingly collect Personal Data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If 9wins discovers that Personal Data has been collected from a person under 21 years of age, that account will be closed immediately, all associated data will be deleted, and any balance in the account will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered an account on 9wins or submitted personal information to us, please contact us immediately at [email protected] so that we can take prompt remedial action.
9wins operates as an internationally licensed platform. Your Personal Data may be transferred to and processed in countries outside Indonesia where 9wins or its Service Providers maintain operations or infrastructure. These countries may have data protection laws that differ from those applicable in Indonesia.
Where such transfers occur, 9wins ensures that appropriate safeguards are in place to protect your Personal Data, including:
By using the 9wins platform and accepting this Privacy Policy, you consent to such transfers taking place in accordance with the safeguards described above.
9wins reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify you via a prominent notice on the Platform or by email to the address registered on your account. The "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Privacy Policy periodically. Your continued use of the 9wins platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment, you should cease using the Platform and contact support to discuss your options.
If you have any questions, concerns, or complaints about this Privacy Policy or the way 9wins handles your Personal Data, please contact our support team. We take all privacy inquiries seriously and aim to respond within 30 days.
Email (plain text — not a clickable link): [email protected]
Our support team is available 24 hours a day, 7 days a week, including Indonesian public holidays. Agents provide support in both English and Indonesian. For privacy-specific requests — including data access, rectification, or erasure — please include "Privacy Request" in the subject line of your email for expedited handling.
Data Rights Requests: To submit a formal request to access, correct, export, or delete your Personal Data, email [email protected] with the subject line "Data Rights Request" and include your registered account username and a brief description of your request. We will verify your identity and respond within 30 days of receipt.
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